Lens & Lemon
Terms & Conditions (T&C)

Effective Date: 10/08/2025

1. Acceptance of Terms

By accessing or using the website located at www.lensandlemon.com (the “Site”) or engaging our services, you (“Client,” “you,” or “your”) agree to be bound by these Terms & Conditions (“Terms”). If you do not agree to these Terms, please refrain from using the Site or our services. 

Lens & Lemon (“we,” “our,” or “us”) is the trading name of Daria Zydroń-Robakowska, conducting business as a sole trader registered in Poland, Company ID: 851-287-19-95, with its registered address at ul. Leszka 16A, 72-006 Mierzyn, Poland.

We reserve the right to update these Terms at any time; material changes will be posted on this page with a revised effective date.

2. Scope of Services

Lens & Lemon is a content marketing agency offering services such as marketing strategy and consulting, copywriting and content services, content repurposing, CMS and web support, and related deliverables. Specific service packages and deliverables will be outlined in separate proposals or statements of work (SOWs) (collectively “Service Agreements”). These Terms apply to all Service Agreements unless superseded by a mutually signed agreement.

3. Client Responsibilities

1. Provision of Information: You must supply accurate and complete information relevant to your project (e.g., brand guidelines, marketing objectives, access to necessary accounts). Any delays in providing required information may impact timelines and deliverables.
2. Compliance with Third‑Party Platforms: You are responsible for complying with the terms of any third‑party platforms (e.g., social media networks, content‑management systems, analytics providers) we use on your behalf. We cannot guarantee continued availability or performance of third‑party services.
3. Review and Approval: You must review and approve deliverables in a timely manner. If you request revisions beyond the scope of your Service Agreement, additional fees may apply.

4. Fees, Billing and Payment

1. Rates and Invoices: Fees and billing schedules will be detailed in your Service Agreement. Charges may be on a project basis, hourly rates, monthly retainer, or subscription model.
2. Deposits and Retainers: Unless otherwise specified in your Service Agreement, a non‑refundable deposit (typically 50%) is due at project commencement. For retainers, monthly invoices are due in advance of services.
3. Late Payments: Invoices are payable within 30 days. Late payments may accrue interest at 2% per annum (or the highest rate permitted by law) from the due date until paid in full. You are responsible for reasonable costs of collection, including attorney fees.
4. Auto‑Renewals (Subscriptions): Where services are offered on a recurring (subscription) basis, your Service Agreement will set out the term and renewal. You will receive notice before renewal, and you may cancel at any time prior to renewal by following the instructions in your service invoice. Auto‑renewal terms are compliant with applicable laws (e.g., EU consumer law, U.S. state auto‑renewal statutes); we will obtain your explicit consent to renewals and send reminders as required.
5. No Refunds: Fees paid are non‑refundable unless otherwise stated in your Service Agreement.

5. Intellectual Property

1. Our IP: All pre‑existing materials, methodologies, templates, software, and proprietary tools (collectively “Lens & Lemon IP”) remain our exclusive property. Except as explicitly stated herein, no license is granted to use Lens & Lemon IP.
2. Deliverables: Upon full payment of fees and subject to the terms of your Service Agreement, we grant you a worldwide, non‑exclusive, non‑transferable license to use, reproduce, and display the final deliverables solely for your business purposes. We retain the right to showcase non‑confidential work in our portfolio.
3. Client Materials: You represent that you have all necessary rights to any materials you provide to us (e.g., logos, images). You grant us a limited license to use these materials for the purpose of providing the services.

6. Confidentiality

Each party agrees to keep confidential all proprietary or non‑public information disclosed by the other party in connection with the services. Confidential information does not include information already in the public domain, independently developed without reference to confidential information, or properly received from another source without breach of an obligation of confidentiality. See our separate Privacy Policy for details on how we handle personal data.

7. Cancellation and Termination

1. Client‑Initiated Cancellation: You may cancel services by providing written notice. Depending on the stage of the project, you remain responsible for all fees incurred up to the cancellation date. Work completed and deliverables produced remain subject to these Terms and any applicable Service Agreement.
2. Termination for Breach: Either party may terminate the agreement if the other party materially breaches these Terms and fails to cure the breach within 30 days of receiving notice.
3. Effects of Termination: Upon termination, all licenses granted to you will cease, and outstanding fees will become immediately due. Both parties agree to return or destroy any confidential information (except as required to comply with legal or accounting obligations).

8. Disclaimers and Limitation of Liability

1. No Guarantee of Results: Marketing performance is influenced by numerous factors outside our control (e.g., search‑engine algorithms, social‑media policies). Therefore, we cannot guarantee specific results, rankings, or return on investment.
2. Limitation of Liability: To the fullest extent permitted by law, our total liability to you for any claim arising under or relating to these Terms, whether in contract, tort or otherwise, will not exceed the total fees you paid to us in the previous 12 months. We are not liable for indirect, consequential, incidental or punitive damages, loss of data, loss of profits or business interruption.
3. No Warranties: Except as expressly set forth in these Terms, services are provided “as is” and “as available.” We make no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose or non‑infringement.

9. Indemnification

You agree to indemnify, defend, and hold harmless Lens & Lemon, its directors, employees and contractors from any claims, liabilities, damages, expenses (including reasonable attorney fees) arising from:

1. Your breach of these Terms or any Service Agreement;
2. Use of deliverables in a manner not authorized by us;
3. Violation of any law or third‑party rights in connection with your materials or activities.

10. Governing Law and Dispute Resolution

1. Governing Law: Unless otherwise specified in your Service Agreement, these Terms and any dispute relating to them are governed by the laws of Poland, without regard to its conflict‑of‑law principles.
2. Dispute Resolution: The parties shall first attempt to resolve disputes through good‑faith negotiations. If we cannot resolve a dispute within 30 days, either party may pursue formal resolution before the competent courts of Poland or, if agreed in writing, binding arbitration.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal obligations. When we make material changes, we will post the updated Terms on this page and indicate the effective date. Continued use of our services after such changes constitutes your acceptance of the updated Terms.

12. Other Terms

1. Severability: If any provision of these Terms is deemed invalid or unenforceable, that provision will be interpreted to reflect the parties’ original intent, and the remaining provisions will remain in full force.
2. Entire Agreement: These Terms, together with any Service Agreement, Privacy Policy and Cookie Policy, constitute the entire agreement between you and Lens & Lemon regarding the services and supersede all prior or contemporaneous agreements and communications.
3. Force Majeure: We are not liable for delays or failures caused by events beyond our reasonable control (e.g., natural disasters, governmental restrictions, internet outages).

13. Contact Information

If you have any questions about these Terms, please contact us at: contact@lensandlemon.com.